Frequently asked questions

How long will it take to receive my order?

Italy & EU: 2–5 business days, Rest of the World: 5–10 business days, Turkey: 2–5 business days.

Once your order is shipped, you’ll receive a tracking number via email.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 14 days of delivery. Items must be unused, with original tags and packaging. For more details, see our Refund Policy.

How do I choose the right size?

You can find our detailed Size Guide here. If you’re unsure, feel free to contact us at info@isolea.co - we’re happy to help you find the perfect fit.

Where are Isolèa products made?

Our pieces are proudly designed in Milan and ethically made in Turkey, using premium fabrics and craftsmanship that reflect our commitment to slow fashion and timeless quality.

Can I change or cancel my order?

If your order hasn’t been shipped yet, we’ll do our best to accommodate changes. Please contact us at info@isolea.co

Do you work with influencers or brand ambassadors?

Yes, we love collaborating with creators who align with our vision. You can reach out to us via info@isolea.co or send us a message on Instagram @isoleamilano

Do you restock sold-out items?

Some of our styles are limited edition and may not be restocked. However, you can sign up for restock alerts on the product page or follow us on Instagram for updates.

Need help?

info@isolea.co